Refund policy

 

RETURN POLICY

Enlivity will accept returns of merchandise purchased directly from the Enlivity website (www.enlivity.com) only when the following conditions are satisfied:

To be considered for reimbursement, all items must be returned unopened and in their original packaging within 30 days of delivery. All items must be shipped within the US. 

International orders (outside of the US) are not eligible for returns or exchanges. 

HOW TO RETURN AN ITEM 

To request a return, please visit our self-service portal and follow the prompts. A member of our team will email you a shipping label within 48 hours if your return meets our policy. 

If you encounter any issues with your return request, please email us at orders@enlivity.com.

When shipping, please put the merchandise to be returned in the box in which it was received. Include the original packing slip to ensure accurate processing for the item(s) being returned. Write “RETURN” on the top of the packing slip and specify what items are being returned.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL REIMBURSE THE PURCHASER FOR THE AMOUNT OF THE ORIGINAL PURCHASE, INCLUDING SHIPPING, HANDLING FEES, AND APPLICABLE TAXES.