PURCHASING TERMS

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about our customer platforms to ensure that we are meeting their technology needs. Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply consent to our collecting that information and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@enlivity.com or mailing us at: Enlivity, 345 Upland Ave, Newton, MA 02461 USA

SECTION 3 – DISCLOSURE Any applicable sales taxes will be the responsibility of the purchaser and will charged at the time of purchase.

SECTION 4 – THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links Google Analytics: Our website uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 5 – SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Enlivity to store information about your session (referrer, landing page, etc). Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 7 – AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@enlivity.com, at 800-547-3868 or by mail at Enlivity 345 Upland Ave, Newton, MA 02461 USA
DELIVERY TERMS Orders are typically shipped within 24-48 hours on regular business days. Upon placing your order you will receive an automatic email. If an email receipt is not received, contact Customer Service (888-552-9769 Opt #5) for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Unless you have selected expedited shipping please allow up to 7 to 10 business days for delivery.
RETURN POLICY Enlivity will accept returns of merchandise purchased directly from Enlivity only when the following conditions are satisfied:
To be considered for reimbursement, dietary supplements must be returned unopened and in the original packaging. All items must be received within 30 days of purchase. In all cases, refunds will be made ONLY to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.
HOW TO RETURN AND ITEM Please put the merchandise to be returned in the box in which it was received. Include the original packing slip to ensure accurate processing for the item(s) being returned. Write “RETURN” on the top of the packing slip and specify what items are being returned.
HEALIOS ONCOLOGY NUTRITION
c/o Enlivity Returns Department
333 Northpark Central Drive, Suite Z
Houston Texas 77073
We suggest that when returning an item for refund or exchange, you ship with a carrier that offers tracking for your return. Ship using the carrier of your choice. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, SHIPPING AND HANDLING FEES, AND APPLICABLE TAXES.